Refund Policy

CreateOnlineWeb has established this refund policy to delineate the conditions under which a refund will be issued, the process for claiming a refund for an order, and CreateOnlineWeb's liabilities pertaining to transactions resulting in a refund claim. By availing any of CreateOnlineWeb's services, you confirm that you have read and accepted all the terms and conditions outlined in this refund policy.

The information collected by CreateOnlineWeb is utilized to enhance the content of our website and to notify consumers about updates or issues with their requests.

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Coverage & Scope:

This refund policy encompasses the handling of refunds by CreateOnlineWeb and/or any website owned and operated by CreateOnlineWeb. It does not extend to the practices of companies beyond CreateOnlineWeb's ownership or control, or individuals not employed or managed by CreateOnlineWeb, including third-party service/product providers bound by contract and third-party websites linked to CreateOnlineWeb's website.

Filing a Complaint:

CreateOnlineWeb emphasizes resolving issues amicably before considering a refund. Refund claims should be a last resort after attempts to reach a mutually satisfactory solution. If unsatisfied, please initiate a dialogue by emailing bruce@createonlineweb.com before requesting a refund. Refund claims should only be pursued if a mutually satisfactory solution cannot be reached.

Eligibility for Refund:

CreateOnlineWeb takes projects seriously and ensures professionalism, adhering to terms and conditions. Refund requests are considered based on the following schedule:

Website / Web/Graphic Design:

Partial refund if the project has not initiated or if the initial design style is not approved.

Partial refund issued if project delivery deviates from the agreed-upon policy after initial design approval.

Logo Design / Brochure Design:

Full refund if project has not initiated or if the initial design style is not approved.

Partial refund issued if project delivery deviates from the agreed-upon policy after initial design approval.

No refunds issued if the project is completed and uploaded.

Web Programming:

Partial refund if the project has not started.

Refund issued per discretion if project completion deviates from the agreed-upon policy and contract.

Dedicated Hiring (Offshore Staffing Solution):

Full refund if the resource has not started.

Proportionate refund if the client cancels, excluding days worked.

No refund for days already worked.

Applicability of the Delivery Policy:

Timely payments and communication are essential.

CreateOnlineWeb is not bound if necessary project information is not communicated promptly.

Incomplete information provided by the client releases CreateOnlineWeb from delivery and refund commitments.

No compensation for delivery delays unless agreed upon in writing.

Limitation of Liability:

CreateOnlineWeb's liability is limited to the value of the incomplete project at any given time. CreateOnlineWeb is not responsible for losses due to services delivered/not delivered or delays. Refund liability arises only upon written cancellation by the client.

Processing of Refunds:

Refunds will be processed within 5 business days of the cancellation date, using the original payment method.

Changes:

CreateOnlineWeb reserves the right to amend this policy at its discretion. Continued use of CreateOnlineWeb's website after any amendments indicates acceptance of the changes.

Contacting Us Regarding Our Refund Policy:

For questions or suggestions about this refund policy, email us at bruce@createonlineweb.com.